Support

Something not working? Start here. If you're still stuck, email support@jukebaux.ai and we'll help.

Joining a party

• Scan the QR code on the host's phone with your camera, or go to jukebaux.ai and type the 4-character code under it.
• "No party with that code." Check each character against the host's screen. Codes never use 0, O, 1, I, L or U.
• "The host's phone is reconnecting." The host's app lost its connection for a moment. Music keeps playing and you can still add songs.
• A song is greyed out. It's already in line, or the host turned on clean songs only. With clean songs on, search shows the clean version when there is one.
• "You've got 5 in line." That's the host's song limit, so everyone gets a turn. Another slot opens when one of your songs plays.

Hosting

• What you need: an iPhone, an Apple Music subscription and a speaker. Connect the speaker the way you normally would, by Bluetooth, AirPlay or a cable.
• Keep Jukebaux open and your phone plugged in if you can. New songs reach the speaker within a second while the app is open.
• The app can't play. Check that Media and Apple Music is on for Jukebaux in your iPhone's Settings and that your Apple Music subscription is active.
• A guest is being a pain. Tap the guest count on the live screen to remove them. You have a few seconds to Undo.
• Too many skips, or not enough. In the same guest list, set Crowd skip to Off, Easy, Normal or Hard.

Beta feedback

Jukebaux is in beta through Apple's TestFlight. To send feedback with a screenshot, take a screenshot in the app and tap Share Beta Feedback, or email us.